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Royal Mail 48hr and 24hr begins when collected from us.
We use Royal Mail for our delivery service. Both state 24hr and 48hr delivery however this begins when the item is collected from our store. We aim to dispatch within 24hrs but please allow up to 48hrs in busy periods.
Royal Mail collect from us at 2:30pm weekdays. If you order late afternoon on a Friday or at the weekend your order will be dispatched the following week.
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You may return most new, unopened items within 14 days of delivery for a full refund minus a restocking fee. You must return your item to our Lancaster Store. 52 North Rd, Lancaster, LA1 1LT. You are responsible for the return postage and packaging.
Once we receive your return we will process your refund minus a restocking fee. You should receive your refund within 5 working days.