Below you find common questions and answers relating to queries regarding returns. Due to the nature of the items we sell we can only accept returns for items that are unopened.
If you have an issue or question that requires immediate assistance, you can click the button below to send a message to our customer services team.
We aim to reply within 24 business hours. Our customer services team are available Monday - Friday 9am - 5pm GMT
We accept returns for up to 14 days after you receive your delivery.
Returns must be sent to our Lancaster store at the below address.
52 North Rd
We do not currently offer a return shipping label. Return postage is the responsibility of the customer.
Refunds are processed once unopened items are received at our Lancaster store. Should an item be received damaged or opened we are unable to process a refund.
We always recommend packaging your item securely with bubble wrap and where possible a padded envelope to ensure the item is not damaged on return.
We recommend using a tracked postage service so that you have peace of mind that the return has reached us.
The quickest way to start a return is by logging into your customer account, finding your order and starting a self service return. If you need help returning an item then you can also get in touch with the team by using the "Ask About a Return" button below.