Delivery Policy

UK Delivery Options:

  • Standard Delivery: 2-3 working days via Royal Mail Tracked 48hr. Orders up to £24.99: £3.50; Orders £25 and over: Free.
  • Express Delivery: 1-2 working days via Royal Mail 24hr Tracked at a flat rate of £4.99. Delivery times are estimates.

Orders placed on weekends or bank holidays are dispatched on the next working day. Please allow up to two working days for processing, especially during busy periods. Royal Mail collections occur at 2:30pm on weekdays.

International Delivery:

  • Destinations: Currently available to Ireland and Germany.
  • Delivery Time: 5-7 working days at a cost of €9.94.
  • Customs, Duties, and Taxes: All international shipments may incur local customs, duties, and taxes, payable by the recipient. We advise checking with your local customs office for potential charges.
  • Customs Delays: Customs clearance processes may delay deliveries. Your Health Store is not responsible for such delays or for the release of your package from customs.
  • Recipient Responsibility: The recipient is the importer of record and must comply with all laws and regulations of the destination country. Non-compliance or failure to pay customs fees may result in the package being returned or destroyed, with related costs deducted from any refund.

General Terms:

  • Delays: For delivery issues, first check with your local Royal Mail office. For further assistance, contact Customer Services.
  • Service Substitution: We may substitute delivery services as needed. We do not guarantee timed deliveries nor compensate for third-party delays.
  • Address Accuracy: Ensure accuracy of your address. Incorrectly addressed orders may incur a £3.75 restocking fee for refunds or a £3.50 charge for redelivery.

Returns & Damaged Goods:

  • Returns: Unopened items can be returned within 14 days. Return shipping and packaging are the buyer's responsibility. Opened items are non-refundable.
  • Damaged Goods: Report damages within 7 days of receipt. Late reports reviewed on a case-by-case basis.

Cosmetic/Sealed Goods:

  • Cosmetic related products are excluded form returns, as we have no way of checking if they have been used or tampered with.
  • Some goods with have a security seal or a manufacturer seal. Any products whereby the seal is broken are not eligible for a refund or return. 

Promotional Returns:

During promotions, returning one item from a "Buy 1 Get 1 Half Price" offer will result in a refund for the half-priced item only.

Failed Delivery:

For incorrect addresses or uncollected parcels, choose between a refund (minus a £3.75 restocking fee) or redelivery at a standard charge of £3.50.

Delivery to a "Safe Place"

Any arrangements made direct with Royal Mail in respect of deliveries to safe places are between the recipient and Royal Mail. We do not accept responsibility for arrangements that are outside of our control. We advise you liaise directly with Royal Mail in respect of any disputes or missing items. 

Contact Us:

For any queries or assistance, please reach out to Customer Services. By placing an order, you agree to these terms.

Customer Services

 

This policy was last updated on 27 February 2024 by Ryan Melling