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Your Health Store aim to provide the very best service to our customers. If you are not satisfied with any part of your journey with us, then please email us. enquiries@healthstoreexpress.co.uk This policy outlines our delivery fees based on shipping location and order value. This policy also states exceptions, returns and damaged goods. By placing an order with us you agree to the terms set out in this policy. Our team may refer you to this policy following a complaint. If you are still not satisfied with our resolution you can choose to email enquiries@healthstoreexpress.co.uk Order Processing Our team process orders Monday – Friday with collections scheduled with our courier partners Monday – Friday. For order placed on a weekend (Saturday/Sunday) we will aim to dispatch these on the following Monday. We always aim to pick and pack orders same day however in busier periods we ask you allow up to two working days. Limitations We always endeavour to provide the service shown at checkout however if this service is unavailable to us for any reason, we reserve the right to substitute this service for another. We do not guarantee timed deliveries. Whilst we will always endeavour to dispatch your order as soon as possible we cannot guarantee a third party’s service. Our team work to pack orders in the same day however for busier periods we ask you allow up to two working days for pick and packing before dispatch. Once your parcel is handed over to our delivery partner, we are unable to cancel, amend or refund your order. We are also unable to compensate for any delays that our delivery partner may incur. Examples of delays could be adverse weather, vehicle maintenance, fuel shortages, cyber-attacks or any other operational impact. Returns We accept returns for unopened items within 14 days of your order being placed. The buyer is responsible for the return postage and adequate packaging of the item. Should the item return damaged we reserve the right to withhold a refund. We do not refund for the original postage charge and hold the right to charge a restocking fee which will subtracted from the refund amount. Damaged Goods We accept that from time-to-time goods may arrived damaged. You are responsible for contacting us within 7 days of receipt of delivery to advise of a damaged order. Anything reported outside this window will be subject to an independent review. If you experience any issues with your order in relation to damages, then please email customer services. enquiries@healthstoreexpress.co.uk Pricing and Destinations UK Shipping Pricing Royal Mail 48hr Tracked Order Value: Up to £10: £3.99 Order Value: £10.01 - £24.99: £2.99 Order Value: £25+ FREE DELIVERY Royal Mail 24hr Tracked This service has a flat rate of £4.99 no matter the order value.