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A Vogel Avena Sativa 50Ml
Avena sativa plant, better known as the oat plant, has been used for centuries as both a food and a...
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Avena sativa plant, better known as the oat plant, has been used for centuries as both a food and a herb. It is the green leafy parts of the oat plant which are used to make our Avena sativa tincture, rather than oat grain which is commonly used as food.
Proud of Our Customer Journey
We want to ensure you have the best shopping experience. That's why our support is available for you. From free health advice to regular email updates.
All our products are audited on a regular basis to ensure short dated items are removed from our stock. If we are selling short dated stock we always advise on our product listings. Our Buy 1 Get 1 Half Price Offers are always our normal product range without any short dates.
You can check your order by using the link in your email or by creating an account with us. We also send regular email updates.
Of course, to update your order you can use our live chat, email us or call us.
We currently ship within the UK.
Unfortunately we can only provide loyalty points in store. We do however have a VIP program for our website customers. Once you place an order over the value of £35 you automatically enter our VIP list and get to take advantage of special offers.
You can Apple Pay, Google Pay, Credit or debit cards and also checkout using PayPal.
We currently use Royal Mail for our standard delivery services. If you're looking for Next Day delivery this can come from a number of our Delivery Partners including Hermes, TNT, DX or Parcel Force.
Your Health Store Lancaster has been operating for over 15 years!
Yes, we currently offer a collection service from our Lancaster store.
We're available 9-5pm Monday to Saturday.
Your Health Store aims to provide the best service to our customers so if you’re not satisfied with the experience of your purchase, please email us at enquiries@healthstoreexpress.co.uk
Our delivery policy is based on Item Location and order value. Every purchase from Your Health Store is dispatched on DPD Next Day delivery. This service is not guaranteed.
We process online orders Monday to Saturday 8am – 4pm. 98% of our orders are delivered the next working day. If you order on a Friday after 2pm or on a Saturday, you will receive your parcel on Tuesday. If you order on a Sunday, you will receive your order on Tuesday.
For Next Day Delivery your order must be placed before 2pm*
*We do not guarantee next day delivery, however we endeavour to provide this service through our chosen courier DPD and do this through a subsidised service. Though we will always aim to dispatch parcels as soon as possible please allow at least 1 working day for processing. We will not refund for any failed deliveries or delayed deliveries.
Orders Under £8
All orders are processed Monday – Saturday 8am -4pm (For Next Day Order Before 2pm)
DPD Next Day - £4.99
Orders with a Value of £8 - £19.99
All orders are processed Monday – Saturday 8am -4pm (For Next Day Order Before 2pm)
DPD Next Day - £2.99
Order Over £20
All orders are processed Monday – Saturday 8am -4pm (For Next Day Order Before 2pm)
DPD Next Day - FREE
Order Over 2KG Are Subject to Additional Charges (E.g. Himalayan Salt Lamps)
2-4 Days — £7.99
Next Day Delivery — £14.99
Free Delivery is unavailable when purchasing heavy weight items such as Salt Lamps.
Returns
Standard Return
We accept returns for unopened items within 14 days of your order being placed. The buyer is responsible for the return postage and adequate packaging of the item.
Return By DPD (Failed Delivery)
DPD will attempt to deliver your parcel twice. Both times they will leave a calling card and you will have the ability to track, change or amend your order through the MyDPD app and online.
Should the delivery fail twice with no further updates from your DPD will then return the item to us. If you would like a refund we can process this minus a £2.99 restocking charge or alternatively we can arrange for the item to be shipped again at a cost of £2.99.
As of September 2021, DPD will attempt to delivery your parcel once before dropping the parcel at a parcel collection point. It is your responsibility to provide adequate updates to DPD once the parcel has been dispatched from us.
For queries or complaints you can contact us at enquiries@healthstoreexpress.co.uk
Scottish Highlands & Islands
Due to restrictions with DPD Local we are unable to offer our DPD service to the Scottish Highlands, Islands and Northern Ireland. We therefore substitute this service with Royal Mail 24 Tracked.
Northern Ireland, Isle of Man
We have recently reintroduced services to Northern Ireland and the Isle of Man however we are unable to offer our usual shipping services to these destinations. Currently there is a flat rate charge for these destinations as set out below.
Northern Ireland - £9.00 (Any Order Value) (DPD Parcel 2 Day Tracked)
Isle of Man - £9.99 (Minimum Order Value: £15) (DPD Parcel 2 Day Tracked)
Unavailable Destinations
Should you reach the checkout and find your destination is currently unavailable for delivery, please call us and select Option 2 where a customer service representative will be happy to help you place your order and advise you of a delivery cost for your location.
Damaged Goods
To report a damaged parcel please email us enquiries@healthstoreexpress.co.uk or call us 01524 388555
