Subscription & Rewards FAQ

Below you find common questions and answers relating to our rewards and subscriptions services. We regularly update our subscriptions and rewards customers via email so it's always best to be enrolled in our email marketing campaigns to get the latest updates.

Need help

If you have an issue or question that requires immediate assistance, you can click the button below to send a message to our customer services team.

We aim to reply within 24 business hours. Our customer services team are available Monday - Friday 9am - 5pm GMT


You can access your rewards and redeemed store points by logging into your account and selecting the "my rewards" link in our website footer.

Once you've redeemed your rewards points we are unable to revoke the reward. You will need to use the voucher that you redeemed.

Yes, you can close your customer account by speaking with the team. Simply click the "get help" button below.


We no longer support subscriptions. This service ended in February 2024.

Our subscription service has now ended. To place an order please browse via our website.

No, we ended our subscription service in February 2024.