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Your Health Store aims to provide the best service to our customers so if you’re not satisfied with the experience of your purchase, please email us at enquiries@healthstoreexpress.co.uk Our delivery policy is based on Item Location and order value. Every purchase from Your Health Store is dispatched on DPD Next Day delivery. This service is not guaranteed. We process online orders Monday to Saturday 8am – 4pm. 98% of our orders are delivered the next working day. If you order on a Friday after 2pm or on a Saturday, you will receive your parcel on Tuesday. If you order on a Sunday, you will receive your order on Tuesday. For Next Day Delivery your order must be placed before 2pm* *We do not guarantee next day delivery, however we endeavour to provide this service through our chosen courier DPD and do this through a subsidised service. Though we will always aim to dispatch parcels as soon as possible please allow at least 1 working day for processing. We will not refund for any failed deliveries or delayed deliveries. Orders Under £8 All orders are processed Monday – Saturday 8am -4pm (For Next Day Order Before 2pm) DPD Next Day - £4.99 Orders with a Value of £8 - £19.99 All orders are processed Monday – Saturday 8am -4pm (For Next Day Order Before 2pm) DPD Next Day - £2.99 Order Over £20 All orders are processed Monday – Saturday 8am -4pm (For Next Day Order Before 2pm) DPD Next Day - FREE Order Over 2KG Are Subject to Additional Charges (E.g. Himalayan Salt Lamps) 2-4 Days — £7.99 Next Day Delivery — £14.99 Free Delivery is unavailable when purchasing heavy weight items such as Salt Lamps. Returns Standard Return We accept returns for unopened items within 14 days of your order being placed. The buyer is responsible for the return postage and adequate packaging of the item. Return By DPD (Failed Delivery) DPD will attempt to deliver your parcel twice. Both times they will leave a calling card and you will have the ability to track, change or amend your order through the MyDPD app and online. Should the delivery fail twice with no further updates from your DPD will then return the item to us. If you would like a refund we can process this minus a £2.99 restocking charge or alternatively we can arrange for the item to be shipped again at a cost of £2.99. As of September 2021, DPD will attempt to delivery your parcel once before dropping the parcel at a parcel collection point. It is your responsibility to provide adequate updates to DPD once the parcel has been dispatched from us. For queries or complaints you can contact us at enquiries@healthstoreexpress.co.uk Scottish Highlands & Islands Due to restrictions with DPD Local we are unable to offer our DPD service to the Scottish Highlands, Islands and Northern Ireland. We therefore substitute this service with Royal Mail 24 Tracked. Northern Ireland, Isle of Man We have recently reintroduced services to Northern Ireland and the Isle of Man however we are unable to offer our usual shipping services to these destinations. Currently there is a flat rate charge for these destinations as set out below. Northern Ireland - £9.00 (Any Order Value) (DPD Parcel 2 Day Tracked) Isle of Man - £9.99 (Minimum Order Value: £15) (DPD Parcel 2 Day Tracked) Unavailable Destinations Should you reach the checkout and find your destination is currently unavailable for delivery, please call us and select Option 2 where a customer service representative will be happy to help you place your order and advise you of a delivery cost for your location. Damaged Goods To report a damaged parcel please email us enquiries@healthstoreexpress.co.uk or call us 01524 388555